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Customer Support

Welcome to Assortment Avenue's Customer Support! We are committed to providing exceptional service to our valued customers. Whether you have questions about our products, need help with an order, or have any other inquiries, our dedicated support team is here to assist you.

Warehouse

Contact Us

Have a question or need assistance? Fill out the form below, and our support team will get back to you promptly.

KIRKSTALL INVESTMENT LTD

17 Kirkstall Crescent, Darlington, DL3 9RN

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Have an urgent query? Click the button below to start a live chat with our support team.

FAQ

Frequently Asked Questions

  • Do you have any special deals or discounts?
    Yes, we regularly offer special deals and discounts on our products. Check our homepage for the latest offers and promotions.
  • Are your products available in bulk?
    Yes, we welcome wholesale inquiries. Please contact us at hello@assortmentavenue.co.uk with your business details and requirements.
  • What types of products do you offer?
    We offer a diverse range of products including sweets, haircare and skincare bundles, electronics, and gift hampers. We strive to provide something for everyone.
  • Are shipping costs refundable?
    Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
  • What is your return policy?
    If you are not satisfied with your purchase, you can return it within 30 days of purchase for a full refund or exchange. The item must be in its original condition and packaging.
  • How do I initiate a return?
    To initiate a return, contact our customer service team at hello@assortmentavenue.co.uk with your order details. Refunds will be processed within 5-7 business days after we receive the returned item.
  • How can I track my order?
    Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the courier's website.
  • How long does delivery take?
    All orders are processed within 1-2 business days and shipped via standard shipping, which takes 3-5 business days for delivery.
  • What are the shipping costs?
    Shipping costs are calculated at checkout based on your location and the weight of the package. Free shipping is available on orders over £50.
  • Is my payment information secure?
    Yes, all transactions on our site are secure, and your data is encrypted to ensure your safety. We do not share your personal information with third parties without your consent.
  • Can I change my payment method after placing an order?
    Once an order is placed, the payment method cannot be changed. If you need assistance with a payment issue, please contact our customer support team.
  • What payment methods do you accept?
    We accept major credit cards, debit cards, PayPal, and other secure payment options. All payments are processed through secure and trusted gateways.
  • How can I contact customer support?
    You can reach our customer support team via email at hello@assortmentavenue.co.uk or call us at 01325 605043. We strive to respond to all inquiries within 24 hours.
  • What is Assortment Avenue?
    Assortment Avenue is an online store offering a wide range of products including sweets, haircare and skincare bundles, electronics, and gift hampers. We aim to provide high-quality products to both individual customers and business partners.
  • Do you offer international shipping?
    Currently, we only offer shipping within the UK. We are working on expanding our shipping options to include international destinations in the near future.
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